Error on Looker Studio : The account ID is not available.

What is the error: The account ID is not available.

Sometimes in Looker Studio, all your components display an error message. When you click on See details, this is what you get :

The account ID: XXX is not available. Please go to https://app.catchr.io/data-connector/sources, and look for your data source.

An ID replaces the XXX (it could be only numbers or letters and numbers, depending on the platform linked to it).

That means your account (with the given id) is unavailable in your Catchr Sources. Therefore, Looker Studio cannot find it in the data source, and it cannot display your dashboard because it cannot access the data.

What can you do?

You can solve this easily by refreshing your access authorization. To do so :

• Go to https://app.catchr.io/data-connector/sources.
• Find the row with your platform.
• Click Edit.
• Click on Refresh your authorization.
• Wait for your account to appear on the page.
• Go back to your report and refresh it. This can take a few minutes to be effective, so if it does not work immediately, wait for a little and refresh it again.

If you still have the error message, you need to reconnect your data source in Looker Studio :

• Go to Resources, Manage added data sources. 
• ‍Click Edit on the row of your data source, then click Edit connexion at the top left.
• Check that the dropdown selector has your account name in it. If it doesn't, click on it and select it.
• Click on Reconnect at the top right.
• Close the pop-up and refresh your report.

If the list is empty on the connexion page on Looker Studio, that means that your account is not available in the Catchr Sources. Please go to https://app.catchr.io/data-connector/sources and try to add a new source.

If the account does not appear, check the last paragraph of this article.

Why does it happens?

There can be various reasons why your authorization was revoked. The first two are :

• You change your password on the platform. When you created your access on Catchr, it was with the previous one. It would help if you refreshed your authorization so we can have the new one.
• There was a risky operation on your platform account, so the access is revoked on all third-party applications for security reasons. You also need to refresh it manually.

How to avoid

The best way to avoid your report being unavailable is to check regularly that your Catchr Sources are OK. You can check their status on this page: https://app.catchr.io/data-connector/sources : 

The Success sync status means that Catchr has successfully synchronized your account (there is a refresh every 30 minutes).

The X account available means that we found X accounts to whom you have access in your platform account.

The status is OK, but I still have the error. What do I do?

If your account still does not appear in the list of the Catchr source and the status is on success, there can be several main reasons :

• You do not have enough rights on the account -> For all platforms, you need to be an admin to link an account to a tierce service. Please, check if you are the administrator.
• You are trying to link the wrong account -> Log in to your platform with the right account, then return to Catchr and try to link your new source again.
• Copy the account ID in the error message, and look for it in your platform account. If it does not appear, Catchr won't be able to find it.

If you tried everything explained here and your report still has the error, don't hesitate to contact us at contact@catchr.io or on our chat, and we will find a solution.