Sometimes in Looker Studio, all your components display an error message. When you click on See details, this is what you get :
The account ID: XXX is not available. Please go to https://app.catchr.io/data-connector/sources, and look for your data source.
An ID replaces the XXX (it could be only numbers or letters and numbers, depending on the platform linked to it).
That means your account (with the given id) is unavailable in your Catchr Sources. Therefore, Looker Studio cannot find it in the data source, and it cannot display your dashboard because it cannot access the data.
You can solve this easily by refreshing your access authorization. To do so :
If you still have the error message, you need to reconnect your data source in Looker Studio :
If the list is empty on the connexion page on Looker Studio, that means that your account is not available in the Catchr Sources. Please go to https://app.catchr.io/data-connector/sources and try to add a new source.
If the account does not appear, check the last paragraph of this article.
There can be various reasons why your authorization was revoked. The first two are :
The best way to avoid your report being unavailable is to check regularly that your Catchr Sources are OK. You can check their status on this page: https://app.catchr.io/data-connector/sources :
The Success sync status means that Catchr has successfully synchronized your account (there is a refresh every 30 minutes).
The X account available means that we found X accounts to whom you have access in your platform account.
If your account still does not appear in the list of the Catchr source and the status is on success, there can be several main reasons :
If you tried everything explained here and your report still has the error, don't hesitate to contact us at contact@catchr.io or on our chat, and we will find a solution.
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