Blog post
Troubleshooting
Data Studio (formerly Looker Studio)

Data Studio (formerly Looker Studio) is fantastic for working with several people on the same report. You can decide who can edit and view the report, and the same goes for the data source. Everyone gets their access and role.
One critical role is the Data Source Owner. The person who created the data source can decide if every report editor and viewer needs his access or if he can use the owner one. Usually, Data Source owners let everyone use their access so a report can be shared easily. But if the owner loses or revoke access to the connector, the Data Studio (formerly Looker Studio) data source stops working and every chart using it in a report shows this error :

This error can happen for two reasons:
There is two way to solve this issue:
To reconnect a data source, follow these steps:

This error should not persist if you reconnect your data source with the proper account.
Contact us using the chat at the bottom right of this page or contact@catchr.io. We'll do our best to help you!
Start analyzing your data with a Looker Studio template
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See all the Looker Studio templatesStart analyzing your data with a Data Studio template
Catchr provides free dashboard templates to help you start analyzing your data on Data Studio — 100+ available templates!
See all the Data Studio templates
